30 days Money Back Warranty
30days Money Back Warranty:
For any reason, if a customer is not satisfied, he/she can return the merchandise within 30 calendar days after delivery, for a full refund of the purchase price, minus the shipping & handling charges. Any such return is considered as a courtesy return. These orders are also not exempted from deduction of shipping & handling charges upon return, where free ground shipping was offered initially as a incentive or promotion. To qualify for this offer, all returned items must be in good & saleable condition, and returned with the original packaging material, manuals and accessories. The customer is responsible for returning the merchandise and for the associated freight cost.
- No restocking fee will apply to any returns, unless specified.
- 30 calendar days for a return delivery, some products may still carry a manufacturer's warranty. For additional information, please see the specific product page.
- Warranties on bikes do not include any labor charges incurred to customer for assembly needs. Any labor charges are not refundable nor reimbursable.
How to return an Item: If a customer wishes to return an order, he / she needs to write us by e-mail (firstname.lastname@example.org) for a Return Authorization Number with reference to his / her order number. This order number can be found in the subject line of the confirmation e-mail, received from us. Once a customer has received the Return Authorization Number, he / she needs to follow the steps below:
- Pack all items securely in the original packages, if required, use extra cushioning. Returned items must be good & saleable condition, in original packaging, with manuals and accessories to qualify a full credit.
- Write your Return Authorization Number on a separate paper with a brief description enclosed in the package. Please do not write outside the box.
- Take the package to the nearest courier office.
- Ship the package to the address provided with your Return Authorization Number. Please insure the item for its invoice value against shipping damages. All return shipping charges must be prepaid.
After shipment has been done, a customer is requested to send us the tracking number via e-mail. This enable us to track the package and apply the credit to the correct account. Once, we have received the returned merchandise, processing time may take 1-2 business days for a refund. All received merchandise and subsequent refunds are subjected to a thorough inspection.