Customer Service

Shipping & Delivery
With a few exceptions, all orders are processed within 24 hours. Processing time may extend during Christmas and other major holidays seasons. Delivery time may span 2 to 8 business days within 48 adjacent state via Ground Service. Inc has the sole right to select the  courier service of its own choice to ship any order received. Guarantee of the delivery time is provided by the respective courier service. A customer acknowledges that it will not hold Inc liable for any service failure by the courier service, intentional or unintentional. Any return of a merchandise from the customer, due to service failure by the respective courier service, will be considered as a courtesy return and will be dealt according to section 3.0.
A customer is responsible to provide their correct shipping address. This will cause unnecessary delay, if the address is incorrect. Any request for a change of address, after shipment has been made, may cause delay in delivery. Any cost incurred due to such instances will be charged to the customers account.
A customer is responsible for making necessary arrangement to receive merchandise at shipping address. If courier service is unable to deliver and shipment is returned back to us then such return will be considered as a courtesy return and will be dealt  according to the section 3.0.
Orders from Alaska, Hawaii, Puerto Rico, US Virgin Island & Guam are shipped via 2nd day Air. An additional 1-2 business days may be required for order processing time. Shipping charges are applied. The rate is determined and charged at the time of shipping based on the actual weight & volume. If you would like to know an estimate before placing a  purchase, please write to  us at with your complete address product (s) codes and quantity.    

All international orders are shipped via USPS mail. Shipping charges are applied. Rate is determined and charged at the time of shipping based on actual weight & volume. If customer wish to know an estimate before purchase, customer must write at with complete address and product (s) code. Brokerage charges, custom duties and tax may be applied. Inc.  does not collect and are not responsible for the refund of the above charges. A customer is responsible to pay such charges upon delivery.
A fee of $5.00 per package will apply if a customer requests for "delivery without a signature",  once a merchandise has been shipped. A  bike order is usually subjected to a signature required upon delivery. Such a request must be made via a request form. A fee of $15.00 per package will apply if a customer requests a change of shipping address during transit of their shipment. A change of address is NOT guaranteed. A change of address fee is NOT refundable. All address change requests must be made through the address change form. Download in PDF format.
Privacy & Security
We do collect information when a customer makes a purchase with us. This information may include customer and/or recipient name, street address, phone number, email address, IP address and the customer's credit card information. This information helps us to fulfill each order accurately and, if necessary, to contact customer with any questions about the order. We also use this information to keep customers inform about related products that may be of interest to them. We also collect, on an aggregate level, information related to each visit at our website such as the service provider, browser type, operating system, keywords, geographical and demographical information. By obtaining this information, we can better ensure that all the features we provide are tested thoroughly and operated effectively.

All information that is submitted at checkout is secured through our 128-bit SSL Encryption. Once submitted,  the information is stored on a secured server by our service providers. Where applicable, we use a PCI scan to monitor continuously our hosting server to identify any security gaps and to report immediately to the concerned authority. For extra precaution, our hosting server automatically deletes all credit card information after 30 days.

We do not sell, trade, or share any personal or contact information related to our customer or to any  third party other than the shipping carrier for shipping purpose strictly. Where prevailing laws requires, such information may pass to law & order agencies or any related authority from private or government sector.

A customer can request change to his/her personal information by calling us at 877-720-4058 ext 3 during normal business hours. All changes are subjected to customer's verified identity. To verify customer's identity, we may ask questions related to his/ her personal information that we have on file.

We may make changes to this Privacy Policy at any time. We will communicate any such changes by updating this page. Customers can request to be notified about any future policy changes. Such a request can be submitted via e-mail to

We use third-party web beacons from Google/ Magento to help analyze where visitors go and what they do while visiting our website. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

A gift message may be accompanied if provided at the time of order. Invoices are sent electronically to the buyer via e-mail upon request. For security purpose, we may randomly require customer' signature on the invoice for orders when the shipping address is differs from the billing address

Returns & Replacements
For any reason, if a customer is not satisfied, he/she can return the merchandise within 30 calendar days after delivery, for a full refund of the purchase price, minus the shipping & handling charges. Any such return is considered as a courtesy return. These orders are also not exempted from deduction of shipping & handling charges upon return, where free ground shipping was offered initially as a incentive or promotion.  To qualify for this offer, all returned items must be in good & saleable condition, and returned with the original packaging material, manuals and accessories. The customer is responsible for returning the merchandise and for the associated freight cost.
  • No restocking fee will apply to any returns, unless specified.    

  • 30 calendar days for a return delivery, some products may still carry a manufacturer's warranty. For additional information, please see the specific product page.
  • Warranties on bikes do not include any labor charges incurred to customer for assembly needs. Any labor charges are not refundable nor reimbursable. 
How to return an Item: If a customer wishes to return an order, he / she needs to write us by e-mail ( for a Return Authorization Number with reference to his / her order number. This order number can be found in the subject line of the confirmation e-mail, received from us. Once a customer has received the Return Authorization Number, he / she needs to follow the steps below:

  • Pack all items securely in the original packages, if required, use extra cushioning. Returned items must be good & saleable condition, in original packaging, with manuals and accessories to qualify a full credit.

  • Write your Return Authorization Number on a separate paper with a brief description enclosed in the package. Please do not write outside the box.

  • Take the package to the nearest courier office.

  • Ship the package to the address provided with your Return Authorization Number. Please insure the item for its invoice value against shipping damages. All return shipping charges must be prepaid.

After shipment has been done, a customer is requested to send us the tracking number via e-mail. This enable us to track the package and apply the credit to the correct account. Once,  we have received the returned merchandise, processing time may take 1-2 business days for a refund. All received merchandise and subsequent refunds are subjected to a thorough inspection.
You can order our products from our website. You can also place your order over phone by calling at 877-720-4058.
Payment, Pricing & Promotions
We Accept Payment via Major Credit Cards – Visa, Mastercard, Discover and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

Sales tax of 7.85% will be charged to items shipped to the state of Illinois. There is no Sale tax for other States.

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
Viewing Orders
You can view your orders and order history from the Orders page of "Your Account" section. You can view orders by their status (pending, shipped, complete), or orders for a specific range of dates. From the Orders page, you can click on an order number to view order details.
Updating Account Information
You can update your online account profile information anytime, just log into the your account . Once you have logged in, click on "My Account" located at the top right portion of the page.