At Shop72.com our customer
satisfaction is our top priority. If not satisfied for any reason, you
may return merchandise within 30 calendar days after delivery for a full
refund of the item purchase price, excluding shipping & handling
fees. Those orders will also not be exempted from such deduction upon
return, where free ground shipping was offered initially as an incentive
To qualify, all returns must be in
good & saleable condition and returned with original packaging
material, manuals and accessories.
- No restocking fee will apply to any returns, unless specified.
- 30 calendar days is allowable for a return delivery.
- Some products may still carry a manufacturer's warranty. For additional information, please see the specific product page.
- Warranties on bikes do not include
any labor charges incurred to customer for assembly needs. Any labor
charges are ineligible for reimbursement.
How to return an Item: You
can e-mail us at email@example.com with reference to the order number to
receive a return authorization number. After receiving the return
authorization number, please follow the below steps:
- Please pack all items securely in original packing. If required, use extra cushioning.
- Please write your Return
Authorization Number on a separate piece of paper along with the reason
for return and place this inside the box.
- Take the package to the nearest courier office.
- Ship the package to:
Shop72 - Returns
34 Empire Dr. Suite 5
Belleville, IL 62220
- Please insure the item for its invoice value against shipping damages.
- All return shipping charges must be prepaid.
- After shipment, we ask that you send
us the tracking number via e-mail to firstname.lastname@example.org. This enables us
to track the package and apply the credit to the correct account.
Once we receive the returned
merchandise, we will process refund. Processing time may take 1-3
business days. All received merchandise and subsequent refunds are
subjected to a thorough inspection.
If you receive a damaged or defective
item, please contact us via e-mail (email@example.com) or phone
(618-509-0943) within 72 hours after delivery. We will request
information such as the order number, item code, and tracking number to
verify our records. You are advised to keep the original packaging until
damage issues are resolved.
Shop72.com Inc will evaluate damages
to decide if a claim will be filed to the courier service depending on
the extent of damages. In case of minor damages, we will avoid filing a
damage claim to our courier service and will work with you to find a
Failure to do so will absolve
Shop72.com Inc. to honor any damage claim or offer any remedy. In case
you are not able to provide a digital picture or any suitable prove of
the damages, you will be required to ship back the damaged item at your
- For a damage assessment, the
customer will be required to provide a digital picture of the damage
parts including any damage that may have incurred to the outside
- Digital photos can be sent to firstname.lastname@example.org with reference to the order number.
- Digital photos must be received by
us within 10 calendar days after delivery or 7 calendar days after the
first damage report has been filed, whichever is the earliest.
If damage is extensive or irreparable, we will file a claim to the
courier service. During this process, you must make reasonable efforts
to have the damaged item available for inspection during normal business
Note: minor scratches on the bike frames and its parts do not constitute a product as damaged.